REFILLS JUST
GOT EASIER
Looking for the quickest and easiest way to manage prescriptions for you and your family? Simply use our mobile app to order your refills and we will message you when ready.
You can even get the latest pharmacy news plus receive reminders to order your refill and to take your medicines.
With the app you can:
- Order prescriptions.
- Receive refill reminders.
- Send and receive messages about your prescription(s).
- Set up medication dose reminders.
- Manage prescription for multiple family members.
- View contact information and services.
Download our NEW mobile app
Download our Woodlands Compounding Pharmacy app, create a 4 digit pin code to start
Coming Soon
FAQ
Here is a list of are most asked questions, if you have a question for us feel free to get in touch or call in.
Once you download and open The Woodlands Compounding Pharmacy mobile app for the first time, you will be asked to enter a 4-digit PIN to protect sensitive information. Please ALLOW the app to send Notifications, so we can send you refill reminders and messages about your scripts.
If you opt out of notifications, you will not receive alerts such as prescription ready for collection, refill reminders or other relevant messages from the pharmacy.
Press the REFILL PRESCRIPTION button on the opening screen, enter your PIN number and then press the + or New Order button. If it is your first time submitting a prescription order, you will be asked to enter your name, contact information and caregiver/doctor details.
If you have a refill prescription, you can elect to have a reminder sent to you the next time your refill is due. Just enter the number of days for your next reminder. Typically, it is 30 or 90 days. Automatically we will synchronize the refill reminder with the days supply dispensed so you will always receive a timely reminder to submit your refill order.
Yes, the pharmacist must review the original prescription before dispensing the medication. This is a regulatory requirement.
Once you submit the prescription order, you will receive a confirmation message that the script is queued for processing.
Once the prescription is ready, we will send you a message that it is ready.
Open the relevant order in the app and press the UPDATE button. Please modify the order and press save. We will get a notification that you have made a change to the order.
Yes, you can. Open the relevant order in the app and scroll down until you see Timeline view. Enter a message and press send. All messages from the pharmacy will be in the same Timeline view.
Please go to the SETTINGS icon (looks like a Gear icon) to Manage Patients. You can edit, add or remove patients from the app. Then just order as you would for yourself.
If you just wish to start submitting orders and do not need your prescription history, you can just download the mobile app again and enter your details. In the order, please enter the rx number. If the rx number and your date of birth match the information we have on file, the script order will be accepted.
However, if you wish to get your prescription history & dose reminders backup then when you try to enter an incorrect PIN, the app will state Incorrect PIN. Press RESET. Please contact us at the pharmacy and ask us to create a recovery code. Enter a new PIN and then enter the recovery code. Note this is time sensitive and must be completed within 10 minutes of getting the recovery code.
Once you download the mobile app from the app store, please contact us at the pharmacy and ask us to create a recovery code. Enter a PIN and then enter the recovery code. Note this is time sensitive and must be completed within 10 minutes of getting the recovery code.
If do not need access to your prescription history, you can just download the mobile app again and enter your details. In the order, please enter the rx number. If the rx number and your date of birth match the information we have on file, the script order will be accepted.
Yes, just open the Information button and press the phone number.
Yes, the app is GDPR compliant. In the app, you can view the privacy policy and close your account which will remove your data from our servers. On request, the pharmacy can also export your app related data.
Your information is very secure. All patient and prescription information are encrypted on the device and in transit.
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without a patient’s consent or knowledge. The mobile app and website are HIPAA compliant.
Useful Links
Here is a selection of helpful links to relevant forms
Please call us at 01 2883063 if you have any questions or to schedule a consultation.